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Guest information

Frequently asked questions

You may find the answer you are looking for here in our FAQs…. If not we will be happy to answer any questions you might have, just contact us using our contact page.

Our changeover days are Fridays and Mondays. We have a total of 7 cottages to turn around and ask that you please leave at 10am at the latest. During quieter months it may be possible for you to check out at 6pm. We can add this to your booking at a cost of £50, if available.

Our check in time is 4pm.  We may be able to let you check in earlier if you request this 48 hours before your arrival.

You can arrive whenever convenient and we will leave your cottage unlocked.  Please phone us on 01239 881 691 or 07807037508 if you think you will be later than 10pm.

Please use Sat Nav and Postcode locators with caution.  Some Sat Navs cannot distinguish between gated farm tracks and bridleways!  Postcodes cover a wide area and in our case is centred on our next door neighbour, a mile away by road. Postcode SA43 3LZ is not our postcode but it will direct you in on the correct lane entrance, our lane entrance is clearly signposted.

Please make sure all members of your party have a copy of this postcode and our map. You are very welcome to phone us if you get lost, please try to stop near a house name or junction so that we may recognise where you are.

Cardigan Town is a 15 min drive from Cwm Connell where you will find Tesco & Aldi, (use postcode SA43 1NA). There are also local butchers & bakers in the high street.

Yes!  But as we are rural the drivers often get lost or cannot find us. We recommend you use our main address Cwm Connell Cottages. Moylegrove. Pembrokeshire. SA43 3BX. but don’t forget to also use your cottage name and surname in the information, so we know where to send it.

Put this direction in the notes box:

“Property not in the village. Located on the road from Moylegrove to Poppit Sands Beach, look for the sign Cwm Connell Coastal Cottages”.

Use our mainline telephone number 01239 881691, if you are enroute you will have limited mobile signal and we have limited mobile signal on site.

We recommend you organise for your delivery to arrive the morning after you arrive. If that’s not possible please ensure that your order arrives after your arrival, taking into account that traffic will delay you if you are travelling on peak bank holiday and school holiday dates.

We cannot guarantee that we will be here to accept it, but of course we will do our best to help, if you find you are delayed. Please let us know.

We recommend you book any restaurants in advance, they have limited availability and get very busy at weekends and during peak season.

There is limited mobile phone signal, depending on which provider you use, and some mobile phones do not work in the cottages. You may need to wander in the dog paddock to get a good signal.

Free hi speed wi-fi is accessible to all of our guests in each cottage. You can access the wi-fi by connecting to the network “Cwm Connell Guests’ – there is no password. Your mobile may well enable you to use wi-fi calling. All providers now support this but it’s limited to ‘Contract’ phones NOT Pay As You go. For information about providers and wi-fi calling:

The telephone number shown on all of our literature is for our own house and office.  We regret that we cannot route incoming calls to the cottages, you are welcome to pass our number on if someone should need to contact you whilst you are staying.

Duvets, sheets, pillows, pillowcases and blankets are provided by us.  Towels and bath/shower mats are also provided but please bring your own beach towels & towels to use in the hot tub & sauna.

If you are bringing an infant please bring your own travel cot and bedding so that you can ensure that your baby will be comfortable and safe.  We have 2 Ikea highchairs available, please reserve one in advance and we will put it in your cottage for your arrival.

The cottages are heated with electric radiators which are programmed to come on in the morning and in the evening.

We provide complimentary logs with kindling and lighters all throughout the year. To keep your cottage super cosy please light the lovely new log burning stoves we have just installed to save on electricity. These stoves are efficient and effective and easy to light, there are instructions in the cottage.

We have Weber BBQs for you to use.  Please let us know if you would like to borrow a BBQ and we ask for £20 cash deposit which will be returned to you when you return the clean BBQ.

The kitchens in Fron Haul, Ger Y Llyn and Yr Ydlan are equipped with an electric oven, grill and hob, a microwave, toaster, kettle and dishwasher.  Yr Ffald and Bron Y Felin have new induction hobs, combi oven/microwave cookers, toasters, kettles and dishwashers. Ty Twt has an new induction hob and combi oven, kettle and toaster, no dishwasher. Ty Cwtch has an electric oven, grill and hob, toaster and kettle, no dishwasher. The kitchens also have sufficient crockery, cutlery and cooking utensils.  There is an upright fridge/freezer in Fron Haul, Ger y Llyn, Yr Ydlan, Yr Ffald and Bron y Felin. There is an under the counter fridge with ice compartment in Ty Twt and Ty Cwtch. We have a large freezer in the Laundry/Library which you are welcome to use, with labelled drawers for each cottage.

All the cottages have brooms and dust pans and brushes and cleaning materials.  Hoovers, an Ironing Board and Iron can be found in the Laundry for you to use.

All the cottages have hair dryers.

We supply tea towels, oven gloves, washing-up liquid & cloth and dishwasher tablets.  We provide two complimentary toilet rolls, handwash liquid, foil, clingfilm, salt & pepper. We provide bin liners and biodegradable food bin liners.

Each cottage is equipped with a new HD TV which enables you to watch terrestrial channels and stream through wi-fi using your own Netflix and Amazon Prime accounts.

There is parking for one car per cottage outside the cottages.  Please let us know if you will have more than one car, we need to know if we can accommodate you as parking is limited.

There are hoovers in the laundry which you are welcome to use. The laundry has a washing machine and dryer for you to use FOC. There is some laundry liquid there but if you are doing many loads please buy your own. The laundry also has an iron and ironing board, for safety reasons we prefer guests to use these in the laundry but you may take them to your cottage as long as you return them.

Yes, we ask that you leave the property clean and tidy.

This is in the garden and is available to all of our guests to use exclusively once a day for an hour.  The booking table is on the board in the library/laundry room.  On arrival and each morning you can book an hour in the day. The spa area is checked throughout the day, but if you find it’s not acceptable please call at the main house and let us know. The switch to turn on the Sauna is just on the right inside the sauna/shower area. It takes about 45 minutes to heat up. Please remember to turn it off after use and turn off the lights when you leave but please don’t turn off the hot tub, it stays on all the time.

Dogs are very welcome at Cwm Connell.  Most of our guests have dogs and we are very dog friendly.  In the Laundry/Library are dog towels and fleece covers for you to cover the sofas in your cottage. There are also dog bowls and a wonderful dog hair dryer!! Dogs aren’t allowed on the beds and we have a stair gate you can use to your your dog out of the bedroom. If you know your dog will sleep on your bed please bring your own bedding.

If your dog is nervous or antisocial you may want to have the paddock for yourselves and your dog, there is a sign in the laundry you can put on the gate to warn other dog owners so they don’t bring their dogs in.  If this is the case, please limit the time you have the paddock to yourselves and be considerate to others.

All of our cottages are non smoking by law, you may smoke on your terrace and in the dog paddock but please be considerate of other guests and dispose of any butts in the rubbish bin.

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